This webinar is now over, view a recording of it below:
Our guest presenter for our next webinar is Charlie Boyle of Customer Service Excellence Ireland (CSEI). Customer service is an important factor in every sector and in every size of business. CSEI is a continuous improvement programme which is based upon the four pillars of;
Awareness- Measurement- Training- Recognition
The delivery of excellence through customer service is not just the role of a customer service department or those who are customer facing. Customer service excellence is reliant on the entire team creating a culture of both internal and external customer service. Customer service is therefore a team responsibility and those who do this best achieve the greatest financial returns.
Customer Service Excellence Ireland have been in play just over two years in Ireland yet have many years of delivering programmes that work where the customer satisfaction and hence loyalty is increased through a series of simple and effective measures.